Aged Care

At HenderCare, we firmly believe that feedback is crucial in helping our business to grow. With a strong focus on continuous improvement, we have recently updated our Feedback and Complaints Policy. Below is a brief FAQ to assist you in best understanding the process and how to provide feedback or lodge a complaint. If you,

The aged care system is complex and can be confusing. If you have been looking into aged care services for yourself or someone you love, we’ve put together a brief Q&A video to help you better understand the process to access in-home aged care services. If you have been considering in-home support services for yourself

At 94, Gweneth has no plans to leave her home of 51 years. This is her story where she talks about the support HenderCare has provided and the value of her relationship with her regular support worker, “Mr Fix-it”, Peter. After being recommended to HenderCare by a family member, she now receives regular help with

If you currently receive aged care services and live in South Australia, we invite you to be a member of our South Australian Aged Care Consumer & Carer Reference Group. If you currently receive aged care services and live in South Australia, we invite you to be a member of our South Australian Aged Care

This is the question that former broadcaster, Bob Byrne has been asking our community since 2013. What started as a small hobby has now blossomed into an online community of close to 180,000 followers and a series of published books. At HenderCare we are thrilled to announce Bob Byrne as one of our brand ambassadors!

Diabetes Australia describes diabetes as a “serious complex condition which can affect the entire body. Diabetes requires daily self care and if complications develop, diabetes can have a significant impact on quality of life and can reduce life expectancy.” It has been shown that while there is no known cure it is possible to manage

Do you have residents with questions about the aged care system? They might be wondering what in-home care options are available to them, or perhaps what items can be claimed under a Home Care Package. Through our partnership with ProVisual, we are offering your residents a free in-village presentation* covering the common FAQs of in-home

In July 2018, HenderCare introduced their first Reference Group in South Australia. Designed to improve the overall systems of care for service recipients, the reference group is an additional avenue for those receiving HenderCare’s services to voice their opinions and experiences. Now, well over 12 months on, HenderCare is delivering reference groups consistently across the

In the third and final video in our series, Bob Byrne sits down with HenderCare client, Dean to talk about all things Aussie rock. Australia’s music scene evolved dramatically over the 50’s, 60s and 70’s. In this short video, HenderCare client, Dean, sits down with the author of Australia Remember When, Bob Byrne to talk

As you may be aware, the Australian Government is currently working on improving the transparency and quality of services delivered by aged care providers, nationally. As a part of this reform, a new single set of Aged Care Quality Standards came into effect on 1 July 2019. The new Aged Care Quality Standards focus on