Quality & Safety
We recognise our responsibility to provide reliable, high-quality service to our clients.
Quality, safety, and the environment are high priorities for everyone at HenderCare. We recognise our responsibility to provide reliable, high–quality service to our clients.
We have implemented an Integrated Management System (IMS) that meets the requirements of quality, safety and environmental standards ISO 9001:2015, ISO 45001:2018 and ISO 14001:2015.
We believe our IMS produces efficient and effective execution of works by minimising and, where possible, preventing risk of errors in service provision and workplace incidents.
Our IMS is monitored, audited and continually improved to ensure our service delivery constantly meets the highest measurable standard.
We have also achieved our Australian Community Industry Standard 2018 for ACIS. ACIS is the national quality management standard that specifically addresses the provision of attendant care services. It focuses on the key issues required to deliver high quality, individualised attendant care in the community. ACIS emphasises on choice, control and person–centred care.
Our IMS also reflects the NDIS Practice Standards, NDIS Code of Conduct and the Aged Care Quality Standards.