Home Care Packages

If you’re looking for a Home Care Package provider, talk to us and find out how we can support you. Whether your Home Care Package is level 1, 2, 3 or 4, we have the right staff ready to deliver the best care to you.

What is a Home Care Package?

Home Care Packages, levels 1 to 4, are funded by the Commonwealth Government. They are a great way for you to access support that will help you stay in your own home longer. A Home Care Package can fund in-home care services like domestic assistance, home and garden maintenance, transport, personal care, a helping hand with meal preparation, nursing care, social support and therapy services.

Home Care Package FAQs

We have put together some frequently asked questions about our in-home services and Home Care Packages. These should help you better understand what is available in a Home Care Package and how to get started.

How do I know if I can get a Home Care Package (HCP)?


Any older Australian with a Medicare card can apply for a Home Care Package. We can help you get started.

Once you lodge an application, ACAT/ACAS will be in touch to arrange an assessment with you. After your assessment, you’ll receive a letter telling you if you are eligible for a HCP, and at what level. The period between approval and assignment of a Home Care Package currently varies between anything from several weeks to 12 months or more.

If you would like to have a chat about whether or not you are eligible for a Home Care Package, we are only a phone call away. Call HenderCare on 1300 764 433 and ask to speak with one of our Home Care Package Coordinators.

How can a Home Care Package help you?


Your Home Care Package helps you access support while still in your home. Our team are ready to support you with:

  • keeping your home clean and tidy
  • assisting with home and garden maintenance and modifications
  • taking you shopping, or doing your shopping for you
  • preparing nutritious meals with you – or for you, if you prefer
  • taking you to appointments or engagements
  • social support, which can be sharing time together over a cup of tea, or going with you to social functions
  • personal care to make sure you can shower and dress safely and independently
  • allied health needs, including occupational therapy, speech pathology, physiotherapy and psychology services
  • assistive technology, which can be equipment or devices that help you with daily tasks, as well as communication and mobility
  • nursing care, which can include wound care, managing skin integrity, continence management and medication management

Your Home Care Package funds are designed to support you. This means your funds can also be used for products and equipment that will assist you at home. If you need bandages, skin creams, equipment purchase or rental, home modifications (ramps, shower rails), easy-access tools (kettles, cutlery, soft taps), telehealth or emergency alarms, let us know and we can discuss how these can fit into your budget.

Four levels of Home Care support for you

There are four levels of Home Care Packages:

Level 1

For people with basic care needs. A level 1 package gives you $24.73 a day in funding. To find out what a level 1 Home Care Package might look like for you, meet William.

Level 2

For people with low-level care needs. A level 2 package gives you $43.50 a day in funding. To see what a level 2 Home Care Package can offer, meet Clarissa.

Level 3

For people with intermediate care needs. A level 3 package gives you $94.66 a day in funding. To discover what a level 3 Home Care Package can support you with, meet Maria and Peter.

Level 4

For people with high care needs. A level 4 package gives you $143.50 a day in funding. To see how a level 4 Home Care Package could help you, meet John and Hannah.

How can HenderCare ensure the highest quality services?


We are a Quality Endorsed Organisation that is regularly audited to ensure that we are doing what we promise. As a part of this, we seek regular feedback from consumers and run regular Consumer Reference Groups. This feedback helps us identify improvements and confirms we’re meeting our consumers needs.

All of our staff have the required background checks and necessary qualifications relevant to their roles. Our team participate in regular professional development and we fully support the Aged Care Quality Standards. This is why we have confidence that, as a service provider, our delivery consistently aims for the best possible standard.

How much will a Home Care Package cost me?


Depending on your assessed needs, the Government will contribute funds towards your package. We will talk you through an individualised budget that complements your care needs and allows for a tailored care plan to be set up for you. We understand the need for good financial management and our aim is to provide the highest level of service at the lowest cost to you. We pride ourselves on transparency, and will happily demonstrate what your weekly Home Care Package budget might look like.

What is the HenderCare difference?


At HenderCare your choices are our priority. You control what services you receive and when, as well as who delivers them.

At HenderCare, we also work hard to ensure you have the same familiar face at your door each week. No more confusion around who is coming and when.

With hundreds of staff employed locally throughout Australia, we can assist with your cleaning, personal care, gardening, transport, nursing, therapy services and more.

I want to connect with a real person to find out more. Who can I call?

We understand that navigating the path to receiving support at home can sometimes feel daunting. We welcome phone and email enquiries. We can visit you in your home for a free, no-obligation consultation.

What happens at the consultation?

With a Consumer Directed Care (CDC) approach we’ll guide you through the process and answer any questions. No two consultations are the same as no two people are the same. Standard discussions include a transparent breakdown of package inclusions and fee structure.

What next?

To arrange a no-obligation chat with one of our friendly Home Care Package representatives, please give us a call on 1300 764 433, or send us a message and we will be in touch.

Your Package, Your Choice

At HenderCare we offer a true consumer-directed model of care. We deliver flexible options that allow you to get the best from your home care package.

Whether you have simple or complex care needs, we allow you to choose how your package is managed and who delivers those services. We also provide full transparency around all associated fees and charges.

To find out more about the in-home care services available under a home care package, please click here.

HenderCare is fully supportive of the Aged Care Quality Standards. To find out more about the Aged Care Quality Standards, please click here.

>> Please click here to visit our aged care webpage where you can download our Your Package Your Choice brochure.

>> Please click here to visit our aged care webpage where you can download our Home Care Package fees and charges.

Next steps

If you would like a member of our team to contact you to discuss our services under a Home Care Package, please click here to complete our Contact Form, or call us on 1300 764 433.

Did you know?

HenderCare can also provide a range of aged care services throughout Australia including Commonwealth Home Support Programme, private services and therapy services. To find out more, contact us today by calling 1300 764 433 or email us at hello@hendercare.com.au.

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