Our Purpose & Values
Our Purpose
HenderCare’s purpose is to enhance the lives of service recipients, assisting them to achieve their goals and improve their well-being. At HenderCare, the service recipient is at the centre of all we do, and through the delivery of caring, flexible and effective support, we aim to be Australia’s most trusted health and community care provider.
Our Values
People
Keeping service recipients and team members at the centre of all we do.
Quality
Providing the highest measurable standard of care to all service recipients.
Empathy
Responding sensitively to the diverse needs of service recipients and team members.
Integrity
Operating in a reliable, honest and transparent manner.
Respect
Enabling all service recipients to make decisions based on their values, preferences and beliefs.
Consultation
Meeting the holistic needs of the service recipient by actively consulting with them, their families and chosen health professionals.
Collaboration
Working with our colleagues in the aged care and disability sectors to achieve the best outcomes for service recipients.
Responsibility
Endorsing and meeting the Aged Care Quality Standards and NDIS Practice Standards.
Diversity
Building a team that reflects true diversity of gender, religion, culture, language, physical ability, age and sexual orientation.
Teamwork
Creating an environment of mutual respect and encouragement where team members are able to learn, develop and grow.
Continuous improvement
Ongoing evaluation of our services and systems to build and strengthen our care.