Home Care Package – Level 1

A Home Care Package Level 1 is designed for people who have very basic care needs. A lot of our Home Care Package Level 1 clients were receiving CHSP services and have recently moved on to the Home Care Package system. To help with this transition, we’re often able to reduce or waive the Basic Daily Fee which means you pay less to receive your Home Care Package services.

Meet William

William has lived in his house for 50 years. He lives alone and has a good network of friends who he likes to socialise with. At 73 years old, he’s fiercely independent and had been receiving 2 hours of domestic assistance every week from his local council before his ACAT assessment. William prepares all of his own meals at home.

William’s goals are:

  • to remain independent in getting out and about
  • to stay safe and comfortable at home

William’s level 1 package services

William decided that the services best-suited to support him are:

  • transport
  • cleaning around the house
  • occasional gardening to keep his yard tidy and safe

William’s weekly care plan includes:

  • 1 hour of social support and transport to get out to go to the local bowls club to meet his friends.
  • 1 hour of domestic assistance to help with cleaning the shower and toilet and mopping the floors

Twice a year William also has 2 hours of garden maintenance to keep his backyard free of hazards.


His level 1 Home Care Package means the government contributes $24.73 per day towards his services.

If William ever decides to change service providers, we won’t charge him an Exit Fee. This is just one of the ways we support consumer choice.

Let’s chat

We’re only a phone call away if you’d like to speak with us about how a Home Care Package could make a difference to your life. You can reach us on 1300 764 433, or send us a message.

What do other levels of Home Care Packages look like?

To discover what a level 2 Home Care Package looks like, meet Clarissa.

To find out how a level 3 Home Care Package can support you, meet Maria and Peter.

To see what a level 4 Home Care Package can offer, meet John and Hannah.

Home Care Package FAQs

If you’ve still got some questions about Home Care Package Level 1, you might find the answer in our FAQs. If you don’t find the information you need, please send us a message or give us a call on 1300 764 433.

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