Care and Support Opens New Doors

November, 2018

November, 2018

Thank you to the Sunday Mail for this great story on the weekend. The story highlights the importance of matching clients to the best suited team members and creating a continuity of service for a supported relationship. 


For Bannon Trenton, life changed the day she met Jackie Shovelar. For much of her adult life Trenton, 34, who lives with muscular dystrophy, had relied on the support of family and friends to provide the daily care she needs.

Then, in October 2017, Trenton became a participant of the NDIS. A support worker put her in touch with service provider HenderCare, who in turn teamed her with Shovelar, one of their trusted carers. 

Shovelar, a Bachelor of Social Work student who has five years’ experience in the disability industry, not only helps Trenton with core supports such as personal care, transport to medical appointments, hydrotherapy sessions, shopping trips and more; but the two have established a true bond based on a shared love of Richmond Football Club and heavy metal music. 

“Jackie is cool,” Trenton says. “I go out more now that she’s here. We go to football matches together and to see live bands. It’s been a life-changing experience.” 

And the feeling, it seems, is mutual.“It’s been great; we have a lot of laughs, a lot of fun,” Shovelar says. “I’ve always really wanted to help people; it’s a real passion of mine.” 

Since becoming an NDIS registered service provider in 2013, HenderCare has embraced the new business model laid out by the scheme. 

“It’s a whole different approach to providing care and it’s great for us as a provider because we’re really meeting the clients’ needs – we’re not meeting what someone else decides is the needs of the client,” HenderCare CEO Amanda Blight says.

“We see the participant and we ask, ‘What do you want with your funds, what can we do to help you?’. We endeavour to match our support workers to the needs and wishes of the participant.” 

And, for those struggling with understanding the mechanics of the NDIS, HenderCare also offers a free advisory service.

“People can call up and make inquiries and we’re very happy to give advice to people to assist with any inquiries regarding the NDIS,” Blight says. 

For more information, please contact HenderCare on 1300 764 433