New Aged Care Quality Standards

July, 2019

July, 2019

As you may be aware, the Australian Government is currently working on improving the transparency and quality of services delivered by aged care providers, nationally.

As a part of this reform, a new single set of Aged Care Quality Standards came into effect on 1 July 2019.

The new Aged Care Quality Standards focus on outcomes for consumers and reflect the level of care and services that can be expected from organisations that provide commonwealth subsidised aged care services.

The new Aged Care Quality Standards are made up of eight individual standards. These standards, plus the key consumer outcomes attached to each standard are listed below:

  1. Consumer dignity and choice - 'I am treated with dignity and respect and can maintain my identity. I can make informed choices about my care and services and live the life I choose.'
  2. Ongoing assessment and planning with consumers - 'I am a partner in ongoing assessment and planning that helps me get the care and services I need for my health and well-being.'
  3. Personal care and clinical care - 'I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me.'
  4. Services and supports for daily living - 'I get the services and supports for daily living that are important for my health and well-being and that enable me to do the things I want to do.'
  5. Organisation’s service environment - 'I feel I belong, and I am safe and comfortable in the organisation's service environment.'
  6. Feedback and complaints - 'I feel safe and am encouraged and supported to give feedback and make complaints. I am engaged in processes to address my feedback and complaints, and appropriate action is taken.'
  7. Human resources - 'I get quality care and services when I need them from people who are knowledgeable, capable and caring.'
  8. Organisational governance - 'I am confident the organisation is well run. I can partner in improving the delivery of services.'

At HenderCare we are dedicated to delivering high-quality care for older Australians and consider the health, safety and welfare of all our consumers a high priority. We fully support these new standards and look forward to being assessed and monitored against these standards from 1 July.

We encourage your feedback on these standards and should you wish to discuss these new standards further, please don’t hesitate to call your Home Care Coordinator on 1300 764 433.