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The aged care system is complex and can be confusing. If you have been looking into aged care services for yourself or someone you love, we've put together a brief Q&A video to help you better understand the process to access in-home aged care services. 

At 94, Gweneth has no plans to leave her home of 51 years. This is her story where she talks about the support HenderCare has provided and the value of her relationship with her regular support worker, "Mr Fix-it", Peter. 

In this short video, our customer Robert shares what it's been like having a Home Care Package with HenderCare. Originally from the US, Robert's story recounts how HenderCare have been able to assist him to stay living independently.

In the third and final video in our series, Bob Byrne sits down with HenderCare client, Dean to talk about all things Aussie rock.

As you may be aware, the Australian Government is currently working on improving the transparency and quality of services delivered by aged care providers, nationally.

As a part of this reform, a new single set of Aged Care Quality Standards came into effect on 1 July 2019.

A Home Care Package is an individual subsidy provided by the Australian Government to help older people continue living independently in their home. There are four different levels of packages and associated funding ranging from basic care needs to high level care needs.

Who remembers the milky? Or their parents telling them stories about the bread being delivered by horse and cart? Check out the first in our memory video series featuring author of Australia Remembers When and HenderCare Ambassador, Bob Byrne. 

Most Australians want to live in their own home and retain their independence as they get older. Moving into a residential aged care facility can be a daunting prospect as it is an entirely new environment from the home you’ve lived in for decades.

Fortunately, in-home care services are available that allow you to stay in your own home while ensuring you can still carry out your daily tasks, keep your house in good order and live safely.

The Government has recently announced a $287 million investment to release additional high level home care packages in 2018-19. 

The My Aged Care Portal helps you find out about the types of aged care services available, your eligibility for services, service providers in your area, costs and more. It’s a service provided by the Australian Government which you can access after contacting the My Aged Care contact centre.