Need a hand to stay in your own home longer?

Get in touch

or call us on
1300 764 433

Home Care Packages

If you have a Home Care Package, we'd love to talk with you about how we can support you. Whether your Home Care Package is level 1, 2, 3 or 4, we have the right staff ready to deliver the best care.

Home Care Packages

What is a Home Care Package?

Home Care Packages are funded by the Commonwealth Government. They are a great way for you to access support that will help you stay in your own home, longer. A Home Care Package can fund services like domestic assistance, home and garden maintenance, transport, personal care, a helping hand with meal preparation, nursing care, social support and allied health services. 

Recent changes mean it's now much easier for you to choose your Home Care Package provider. You now have the flexibility and freedom to change providers if you are looking for a better fit.

Your care is your choice - and that's why we don't charge an Exit Fee if you choose to move to another service provider.

We have put together some Frequently Asked Questions around Home Care Packages to help you.

Your Package, Your Choice

At HenderCare we offer a true consumer-directed model of care. We deliver flexible options that allow you to get what you need out of your package.

Whether you have low, high or complex care needs, we offer you the freedom to choose how your package is managed, who delivers those services and we offer transparency around fees and charges.

    How can a Home Care Package help you?

    Your Home Care Package helps you access support while still in your home. Our team are ready to support you with:

    • keeping your home clean and tidy
    • assisting with home and garden maintenance and modifications
    • taking you shopping, or doing your shopping for you
    • preparing nutritious meals with you - or for you, if you prefer!
    • taking you to appointments or social engagements
    • social support, which can be sharing time together over a cup of tea, or going with you to social functions
    • personal care to make sure you can shower and dress yourself safely and independently
    • allied health needs, including occupational therapy, speech pathology, physiotherapy and podiatry services
    • assistive technology, which can be equipment or devices that help you with daily tasks, as well as communication and mobility
    • nursing care, which can include wound care, managing skin integrity, continence management and medication management

    Your Home Care Package funds are designed to support you. This means your funds can also be used for products and equipment that will assist you at home. If you need bandages, skin creams, equipment purchase or rental, home modifications (ramps, shower rails), easy-access tools (kettles, cutlery, soft taps), telehealth or emergency alarms, let us know and we can discuss how these can fit into your budget.

    Four levels of Home Care support for you

    There are four levels of Home Care Packages:

    Level 1

    For people with basic care needs. A level 1 package gives you $22.66 a day in funding. To find out what a level 1 Home Care Package might look like for you, meet William.

    Level 2

    For people with low level care needs. A level 2 package gives you $41.22 a day in funding. To see what a level 2 Home Care Package can offer, meet Clarissa.

    Level 3

    For people with intermediate care needs. A level 3 package gives you $90.62 a day in funding. To discover what a level 3 Home Care Package can support you with, meet Maria and Peter.

    Level 4

    For people with high care needs. A level 4 package gives you $137.77 a day in funding. To see how a level 4 Home Care Package could help you, meet John and Hannah.

    How to apply for a Home Care Package

    If you think you are eligible for a Home Care Package, the first step is to get in touch with My Aged Care. You can call them on 1800 200 422 or visit the My Aged Care website. They will let you know what your next steps are. Usually there are two options: you will meet with a local assessor from the My Aged Care Regional Assessment Service for a home support assessment, or if you have more complex care needs, you will meet with someone from an Aged Care Assessment Team (ACAT) for a comprehensive assessment. Once your assessment is complete, you will find out what type of supports My Aged Care will fund to help you stay safely in your own home.

    In case you have extra care needs

    In some cases, the Commonwealth Government can offer you additional care to meet your specific needs. These needs are met with the following supplements:

    Veterans' Supplement

    If you are a veteran with a mental health condition that has been accepted by the Department of Veterans' Affairs as being related to your service. 

    Dementia and Cognition Supplement

    If you have moderate to severe levels of cognitive impairment associated with dementia or another condition.

    Oxygen Supplement

    If you have a medical need to the ongoing supply of oxygen.

    Enteral Feeding Supplement 

    If you need your food given to you through a nasogastric, gastrostomy or jejunostomy feeding method.

    It's important to note that if you are eligible for both the Veterans' Supplement and the Dementia and Cognition Supplement, you will usually only receive the Veterans' supplement.

    Get in touch

    If you have a new Home Care Package, or want to move your Home Care Package from another provider, we're here to help. You can get in touch with our team by calling 1300 764 433 or sending us a message online.