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New way to lodge Incident and Feedback

  • 2 mins

To help you log incidents and feedback in real-time, we are happy to announce that HenderCare has implemented a new secure, online reporting system called ionMy.
ionMy allows you to enter incident and feedback details conveniently online.
Through ionMy, you can capture photos, immediate information and statements about the incident at the time of occurrence. Real-time notification of the incident is then sent to the responsible person at HenderCare to action.
You can report incidents such as injury, hazards, security, property damage or near misses directly from your smart phone.
To assist you with getting started, we encourage you to view the brief training video by clicking here or through the video image link at the top of this article.
>> To access ionMy, please click here
Once you have clicked the link to access ionMy, please do the following:
54. Bookmark the webpage for future reference
55. In the ‘ORGANISATION CODE’ box, please enter: 473949 (tick REMEMBER CODE)
56. For ‘USERNAME’ and ‘PASSWORD’, please enter the email you provided to HenderCare for both fields
Once logged in, you will be asked to change your password.
For technical assistance with the app, please contact support@ionmy.com.au.
For questions relating to incidents and feedback, please speak with your Coordinator.

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