Feedback and Complaints Procedure

This policy applies to feedback and complaints received from service recipients, their stakeholders, staff and the public about decisions, omissions and actions undertaken in the provision of supports by HenderCare.


The Feedback and Complaints procedure is the responsibility of all employees of HenderCare (whether full-time, part-time or casual) and all persons performing work at the direction of, in connection with, or on behalf of HenderCare (for example contractors, subcontractors, agents, consultants, and temporary staff) working with HenderCare service recipients. Compliance with this policy is a condition of employment for all HenderCare staff.

To download a copy of our Feedback and Complaints Procedure, please click here

To make a complaint, please contact HenderCare:

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