HenderCare is an approved provider of in-home support for veterans throughout Australia. Choosing a provider that is officially registered with the Department of Veterans’ Affairs (DVA) provides significant benefits, including assurance of quality, safety and compliance. These providers are held to strict government standards, ensuring all staff are properly screened and trained. We invite you to discuss your support needs with our team to understand how our regulated services offer peace of mind for both veterans and their families. This accountability ensures consistent and reliable care delivery.
How Do Registered Providers Ensure Quality and Safety in Veterans’ Care?
Registered providers implement robust systems to guarantee high standards of quality and safety. This begins with rigorous staff recruitment, including mandatory police checks, reference verification and relevant qualification checks. All support workers receive ongoing training in areas such as first aid, manual handling, infection control and specific care needs relevant to older Australians. Furthermore, approved providers must adhere to the Aged Care Quality Standards and have formal procedures for managing feedback and resolving complaints. These operational frameworks ensure a safe, professional and responsive service.
What Services Can Veterans Access Through Approved Home Care Providers?
Approved providers can deliver the full range of supports funded under the DVA’s home care program. This ensures veterans can access all their eligible services through a single, coordinated organisation. Key support types include:
- Domestic Assistance: Help with essential household tasks such as cleaning, doing laundry and shopping for groceries.
- Personal Care: Dignified support with daily self-care routines like showering, dressing and grooming.
- Respite Care: Providing a break for a regular family member or carer, either in-home or in the community.
- Social Assistance: Offering companionship and transport to help veterans attend appointments or community activities. These comprehensive veterans home care services are designed to support independence and wellbeing at home.
How Does Registration with the Department of Veterans’ Affairs Protect Clients?
Registration provides a critical layer of protection for veterans. Approved providers are directly accountable to the Department of Veterans’ Affairs; this means the DVA can investigate any issues related to service quality or conduct. It also protects clients financially, as registered organisations must adhere to DVA pricing schedules and claiming processes, preventing incorrect billing. Clients are further protected through formal service agreements, which clearly outline the provided services, associated costs and the rights and responsibilities of both the client and the provider.
What Should Veterans Consider When Selecting a Home Care Provider?
When selecting a provider, veterans should consider several factors beyond basic registration. It is important to ask about the organisation’s specific experience in supporting DVA clients and understanding the unique aspects of veteran life. Enquire about their process for matching support workers to clients to ensure a good personal fit. You should also assess their communication practices: how will they keep you and your family informed about schedules and care updates? Choosing a provider with a strong local presence and a reputation for reliability is also a key consideration.
Arrange Professional and Reliable Veterans Home Care
To learn how our approved veterans home care services can help you or a family member live independently at home, contact us online or call the HenderCare team on 1300 764 433.