Individual Support Training

This training is for team members providing personal care services.

Course Description 

This training enables care workers/attendants to continue supporting individuals in the community and in residential settings with:

  • medication assistance
  • urinary and bowel continence care
  • infection control
  • skin integrity

Certificates are typically valid for 12 months from the date of issue.


  • Free for HenderCare team members

Dates and Registration 

Course Delivery and Assessment Requirements 

To attain this training, you must successfully complete the following requirements before attending a face-to-face practical assessment:

  • read through the Assist with Medication learner guide on Qintil
  • read through the Urinary Continence Care learner guide on Qintil
  • read through the Bowel Continence Care learner guide on Qintil
  • complete the Administration of medication for Carers and Support Staff course on Qintil
  • complete the Infection Control Awareness course on Qintil

The face-to-face practical assessment will be held at HenderCare and should take no more than an hour to assess the following skills:

  • identify appropriate documents and charts for safe medication administration
  • demonstrate the administration of oral medications from various formats and packaging
  • demonstrate infection control practices and correct use of PPE
  • demonstrate the connecting and disconnecting of a urinary drainage bag
  • demonstrate insertion of rectal medication (suppository and micro-enema)
  • demonstrate knowledge of how to manage a medical emergency

Entry Requirements 

Participants must have the physical capacity to perform the practical demonstrations.

Would you like more information? 

Contact HenderCare’s Learning and Development Team on 08 7082 7031.

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