Support at Home
Under Support at Home, HenderCare offers a range of supports and services to keep you living at home longer. Whether you need social supports, assistance with medication or help in the garden – our trained team are here to help!
Everyone deserves to feel comfortable, confident, and supported in their own home. At HenderCare, our Support at Home services are designed to help you live as independently as possible, while providing the extra help you need to make daily life easier and more enjoyable.
Whether you’re looking for assistance with personal care, help around the house, meal preparation, transport, or social support, our experienced and compassionate team is here to lend a hand. We’ll take the time to understand your goals and preferences, so your care plan fits your lifestyle, not the other way around.
With flexible services and a focus on dignity, respect, and choice, HenderCare helps you stay connected to your community and continue living life your way.
How HenderCare supports you
Under the Support at Home program, HenderCare provides you with Client Support Partners and Clinical Support Partners to help manage and coordinate your in-home care.
Your HenderCare Support Partner will:
- Help plan and coordinate care to ensure services meet your individual needs.
- Monitor and adjust your care plan as needs change.
- Support you in navigating services and advocating for your preferences.
- Provide guidance on available supports and resources.
Our Support Partners will aim to make home care simpler, more responsive, and better tailored to each person’s needs, ensuring they receive the right support to live independently at home.
How do HenderCare apply the strengthened Aged Care Quality Standards?
At HenderCare, we:
- Ensure care remains personalised: Your services will continue to be tailored to your individual needs and preferences.
- Maintain high-quality support: Our team will understand the strengthened standards to provide safe, effective, and compassionate care.
- Uphold your rights: You will continue to have a say in your care and how it is delivered.
- Focus on well-being and independence: Services will support not just your daily needs but also your overall health, independence, and connection to the community.
We are dedicated to meeting these strengthened standards and continuing to provide safe, high-quality care that puts you first.
Common FAQs
What is the Support at Home Program?
The Support at Home program is a new government initiative which launched on 1 November 2025, replacing the Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs. It aims to provide simpler, more flexible, and higher-quality home care services tailored to individual needs, allowing older Australians to receive help at home that aligns with their preferences.
The Commonwealth Home Support Programme (CHSP) will continue until at least 30 June 2027, allowing more time for a gradual transition to the new system. During this period, CHSP consumers will receive further guidance on how their services will change.
Why the change to the Support at Home Program?
The Australian Government introduced the Support at Home program to make home care simpler, fairer, and more flexible. This change will combine multiple programs into one streamlined system, making it easier to navigate. Funding will be based on individual needs rather than fixed package levels, ensuring better support. The program also aims to improve cost transparency and reduce administration fees.
What services can I access under the Support at Home Program?
Under Support at Home, you can access a range of services to support you to stay at home, longer including:
- clinical supports – such as nursing care, occupational therapy and physiotherapy.
- independence – such as personal care, social support, respite care, community engagement and transport.
- everyday living – such as domestic assistance, home maintenance and repairs, and meals.
For more details, visit the Support at Home Service List.
How do I access Assistive Technology & Home Modifications under Support at Home ?
Under Support at Home, you can access assistive technology and home modifications under the AT-HM scheme.
Support at Home offers three funding tiers (Low $500, Medium $2,000 & High $15,000) to ensure clients receive the right level of support, with an official Assistive Technology and Home Modifications List outlining approved equipment and modifications. The aim is to provide faster access, greater clarity, and more tailored solutions to help people live safely and independently at home.
If you are eligible for the AT-HM Scheme, after your aged care assessment, you can access up to $15,000 for home modifications and $15,000 (or more with evidence) for assistive technology.
To find out more about this separate funding line, please talk to your Support Partner.
For more details, visit the Support at Home Program.
How do budgets and funding work under the program?
Support at Home has eight funding levels, replacing the four Home Care Package (HCP) levels, to better align with individual care needs. Instead of receiving funding as a lump sum annually, budgets will be allocated quarterly, ensuring a more consistent and manageable distribution of funds. This approach provides greater flexibility, allowing for better planning and adjustment of services based on changing needs to enable aged care support at home. Please click here for more information.
Where can I get more information about the Support at Home Program?
You can find more information through My Aged Care (1800 200 422) or by contacting our team on 1300 764 433.
Funding, Contributions and Budgets under Support at Home
How funding works under Support at Home?
Support at Home introduced 8 funding levels, replacing the current 4 Home Care Package (HCP) levels. The amount of funding you receive will be based on your in home care needs, assessed through My Aged Care.
There are also 3 short-term funding options available for up to 12 weeks – restorative care, end-of-life care and assistive technology & home modifications (AT-HM).
Quarterly Budgets
Your assessment (or current Home Care Package level), will inform a quarterly (3-monthly) budget. Quarterly funding allocations will simplify care planning and budgeting for in home care.
How much funding will be available?
Funding is based on eight levels, with higher levels providing more support for complex needs. Below is the indicative budget amount that the government has released.
| Funding Level | Quarterly Budget | Annual Budget |
|---|---|---|
| Level 1 | ~$2,750 | ~$11,000 |
| Level 2 | ~$4,000 | ~$16,000 |
| Level 3 | ~$5,500 | ~$22,000 |
| Level 4 | ~$7,500 | ~$30,000 |
| Level 5 | ~$10,000 | ~$40,000 |
| Level 6 | ~$12,000 | ~$48,000 |
| Level 7 | ~$14,500 | ~$58,000 |
| Level 8 | ~$19,500 | ~$78,000 |
Short-term funding options include:
- Restorative Care – ~$6,000 (may increase to ~$12,000 if eligible).
- End-of-Life Care – ~$25,000 for 12 weeks of intensive support.
- Assistive Technology & Home Modifications – ~$500 increasing to a maximum of ~$15,000.
What happens if I don’t spend my care budget each quarter?
If you don’t spend your budget each quarter, you can carry over unspent funds of $1,000 or 10% of your quarterly budget (whichever is greater). Assistive technology and/or home modifications through the AT-HM Scheme are not budgeted quarterly but provide a funding level that can be accessed for a longer time period.
What about my contributions to my care?
Under Support at Home, you will only pay contributions for the services you receive, rather than a set fee. Your contribution will be based on the type of service, as well as your income and assets, with the Age Pension means test used to determine your contribution percentage.
- Clinical support services (such as nursing and physiotherapy) will be fully funded, meaning you won’t need to contribute.
- Independence services (such as personal care) and assistive technology/home modifications (AT-HM) will require a moderate contribution, as they help keep people safe and independent at home.
- Everyday living services (such as domestic help and gardening) will require a higher contribution, as the government does not typically fund these services.
If you hold a Commonwealth Seniors Health Card, you will pay lower contributions than other self-funded retirees. The specific amount you pay will depend on your individual financial circumstances and the services you use..