At HenderCare, we believe that a Home Care Package is a brilliant way to support your independence. In-home care can make a real difference to your quality of life. Navigating the Home Care Packages pathway can feel overwhelming, but we are always here to help. We've put together this FAQ after lots of discussion with consumers in the community.
Any older Australian with a Medicare card can apply for a Home Care Package. We can help you get started.
Once you lodge an application, ACAT/ACAS will be in touch to arrange an assessment with you. After your assessment, you’ll receive a letter telling you if you are eligible for a HCP, and at what level. The period between approval and assignment of a Home Care Package currently varies between anything from several weeks to 12 months or more.
If you would like to have a chat about whether or not you are eligible for a Home Care Package, we are only a phone call away. Call HenderCare on 1300 764 433 and ask to speak to our Home Care Package Coordinator.
We are always focused on giving our all for health and community care. We hire the best-qualified staff and match them to your needs. We listen to you – to your goals, your concerns and your interests. Then we work with you to set up the best supports to help you stay in your own home longer. We take Consumer Directed Care very seriously because that is what you deserve. If you are unhappy with your current provider or would like to have a chat about how we can support you, you can call us on 1300 764 433 or send us a message through this website.
Your Home Care Package helps you access support while still in your home. Our team are ready to support you with:
Your Home Care Package funds are designed to support you. This means your funds can also be used for products and equipment that will assist you at home. If you need bandages, skin creams, equipment purchase or rental, home modifications (ramps, shower rails), easy-access tools (kettles, cutlery, soft taps), telehealth or emergency alarms, let us know and we can discuss how these can fit into your budget.
There are four levels of Home Care Packages:
For people with basic care needs. A level 1 package gives you $22.66 a day in funding. To find out what a level 1 Home Care Package might look like for you, meet William.
For people with low-level care needs. A level 2 package gives you $41.22 a day in funding. To see what a level 2 Home Care Package can offer, meet Clarissa.
For people with intermediate care needs. A level 3 package gives you $90.62 a day in funding. To discover what a level 3 Home Care Package can support you with, meet Maria and Peter.
For people with high care needs. A level 4 package gives you $137.77 a day in funding. To see how a level 4 Home Care Package could help you, meet John and Hannah.
We are a Quality Endorsed Organisation that is regularly audited to ensure that we are doing what we promise. As a part of this, we seek regular feedback from consumers and run regular Consumer Reference Groups. This feedback helps us identify any improvements needed, and confirms we are meeting the needs of the consumers using our services.
All of our staff have the required background checks and necessary qualifications relevant to their roles. Our team participate in regular professional development and we fully support the Aged Care Quality Standards. This is why we are confident that our service delivery is of the highest standard at all times.
To find out more about how our staff can support you, let's chat.
Depending on your assessed needs, the Government will contribute funds towards your package. We will talk you through an individualised budget that complements your care needs and allows for a tailored care plan to be set up for you. We understand the need for good financial management and our aim is to provide the highest level of service at the lowest cost to you. We pride ourselves on transparency, and will happily demonstrate what your weekly Home Care Package budget might look like.
At HenderCare your choices are our priority. You control what services you receive and when, as well as who delivers them. You have a range of flexible package management options to choose from, including self-management and a 'While You Wait' option if you are currently waiting for your package or wish to 'top-up' your package.
At HenderCare, we also work hard to ensure you have the same familiar face at your door each week. No more confusion around who is coming and when.
With hundreds of staff employed locally, we can assist with your cleaning, personal care, gardening, transport, nursing, allied health services and more.
We understand that navigating the path to receiving support at home can sometimes feel daunting. We welcome phone and email enquiries. We can visit you in your home for a free, no-obligation consultation.
With a Consumer Directed Care (CDC) approach, we will guide you through the process and answer any questions you have – no two consultations are the same as no two people are the same. Standard points of discussion include a transparent breakdown of package inclusions and fee structure.
It's your choice! If you are waiting for a Home Care Package to be assigned, we offer a special Help While You Wait Package.
Our Help While You Wait Package5 hours for $195