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Feedback and Complaints

If you have feedback or wish to make a complaint, we encourage you to contact us so we can address your concerns as soon as possible. In the event that you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from any of the agencies outlined below. 

Feedback and Complaints

HenderCare 

To make a complaint, please contact HenderCare:

For further information, please click here to view our Feedback and Complaints Procedure

National

NDIS Quality and Safeguards Commission

Australian Human Rights Commission

Older Persons Advocacy Network (OPAN)


For state-based information, please select your location below:


Australian Captial Territory 

Disability and Community Services Commissioner can be made to:

NDIS participants purchasing products and services also have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. See www.accesscanberra.act.gov.au.


New South Wales 

Fair Trading NSW

Complaints to NSW Fair Trading can be lodged:

NDIS participants purchasing products and services also have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Fair Trading NSW provides information and advice and, in some cases, dispute resolution services for customer disputes under the ACL.


Queensland

Queensland Department of Communities, Child Safety and Disability Services

Queensland Ombudsman

NDIS participants purchasing products and services have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Fair Trading Queensland provides information and advice and, in some cases, dispute resolution services for customer disputes under the ACL. You can also contact the Australian Securities and Investments Commission (ASIC) if you have concerns regarding consumer protection in relation to your finances.


South Australia

Consumer and Business Services SA

Complaints toConsumer and Business Services SA can be lodged:

NDIS participants purchasing products and services also have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Consumer and Business Services SA provides information and advice and, in some cases, dispute resolution services for customer disputes under the ACL.


Tasmania

Disability and Community Services (DCS)

  • Phone: 6477 7609
  • Post: PO Box 258, Burnie TAS 7320

Advocacy Tasmania

National Disability Abuse and Neglect Hotline (Legal Aid Commission of Tasmania)

Tasmanian Ombudsman

Complaints to the Tasmanian Ombudsman can be lodged:

NDIS participants purchasing products and services also have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. The Tasmanian Ombudsman provides information and advice and, in some cases, dispute resolution services for customer disputes under the ACL.


Victoria 

Victorian Department of Health and Human Services

  • Email: complaints.reception@dhhs.vic.gov.au
  • Phone: 1300 884 706

Victorian Disability Services Commission

  • Email: complaints@odsc.vic.gov.au
  • Phone: 1800 677 342 (TTY 1300 726 563)
  • Online: www.odsc.vic.gov.au
  • Skype: call or email to make an appointment first

Commission for Children and Young People Victoria

  • Email: childsafe@ccyp.vic.gov.au
  • Phone: 1300 78 29 78

Office of the Commissioner for Privacy and Data Protection

Victorian Ombudsman

Office of the Public Advocate

Independent Broad-based Anti-corruption Commission

NDIS participants purchasing products and services have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Consumer Affairs Victoria provides information and advice and in some cases, dispute resolution services for customer disputes under the ACL. In addition to Consumer Affairs Victoria, you can also contact the Australian Securities and Investments Commission (ASIC) if you have concerns regarding consumer protection in relation to your finances.


Western Australia

WA Health and Disability Services Complaints Office

WA Ombudsman

NDIS participants purchasing products and services also have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. See https://www.commerce.wa.gov.au.

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