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Learn more about Support Coordination with Ifa

  • 3 mins

At HenderCare, our support coordination team is on hand to assist participants new to the NDIS or those who are wanting assistance in getting the most out of their plan.

We understand that each plan is different for each participant and we work with you to make sure all the services you are provided with work with your needs and allow you to feel a part of your community.

There are a number of areas of support coordination so we recently asked HenderCare’s support coordination Support Services Manager, Ifa Saboor some questions to get a better understanding of how they work.

She answered our questions below.

What are the ways in which support coordination services can assist someone to navigate their NDIS goals?

Support coordinators support participants to:

  • Learn more about the NDIS and NDIS plan
  • Supporting participants in implementing their NDIS plan
    • Assisting participants in achieving their NDIS goals
    • Find service providers
    • Communicate with service providers or supports on the participant’s behalf
    • Teach you to use the online portal to set up supports and services, including helping participants understand service agreements and service bookings
    • Assist participants with referrals for assessments or equipment requests
    • Finding opportunities to access mainstream and community services
    • Preparing for NDIS plan review

What are the most important steps a support coordinator needs to take when working with a participant for the first time?

The first step would be explaining what the support coordination role is and how the support coordinator can support participants.

The next step is to talk about NDIS, NDIS funding and going through the NDIS plan with participants, to make sure their NDIS goals are what they would like to achieve.

Building a trusting relationship and active listening is the main key for the support coordinator to gather background information from participants and have a better understanding of their needs.

Overall you need to have compassion and empathy for each participant.

How do support coordinators help to connect participants with other providers?

After getting to know participants, their needs, and goals; Support coordinators will explore the services available and focus on finding the right service providers.

Support Coordinators provide at least 3 options of service providers to the participant, who can then select based on their expectations and needs.

NDIS participants always have a choice and control to select their services.

What is your role and what does it look like on a day-to-day basis?

A usual day involves meeting with participants and their support network to discuss their goals and needs and talk through the services they would like to access.

There is also checking in with the participants and service providers for feedback, following up on enquiries and research into new prospective providers.

As well as home visits, the support coordinators’ role involves frequently connecting with participants on the phone to support them through any situation that may arrive, and work with them to find a resolution.

Support coordinators also have Multi-disciplinary meetings with external stakeholders in complex situations.

Support coordinators spend time working on plan reviews, report writing, and following up with providers to receive outcome reports and ensure all the necessary documentation is up to date.

Also, attend NDIS review or plan implementation meetings with participants to make sure they feel supported.

Support coordination is about building participants’ capacity and helping them to see the possibilities and opportunities available to them and to support them in unlocking the full potential of what their NDIS plan can offer them.

The role of support coordination in the NDIS plan will depend on every participant’s situation and what their individual needs and wants are. But basically, the task of the support coordinator is to assist participants to explore and determine what their goals are.

Once you’ve figured out what your goals are, the support coordinator can help discover what services or supports might need to achieve those goals and how participants can access those services or supports.

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