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What is Support Coordination?

  • 3 mins

Meet Sarah, HenderCare’s NDIS Support Coordinator.

We recently sat down with Sarah to chat all things Support Coordination and what she is most looking forward to with the rollout of the service.

What is Support Coordination (SC) and how will HenderCare be offering it?

Support coordination is a capacity building support to assist NDIS participants to understand and implement their plan in order to achieve their NDIS goals. This includes implementing informal, mainstream, community and funded supports in order to increase the participants capacity to maintain relationships, manage service delivery tasks, live more independently and be included in the community. A Support Coordinator will support participants to build their ability to exercise choice and control over their life and how they would like to live it. It will be offered face to face, I can provide home visits or participants can come into the office to meet with me. It will also be offered via phone, video call, email and text etc.

Why is HenderCare offering it?

The key to great supports starts with Support Coordination. At HenderCare, we believe in participants being in the driver’s seat, and that the best way for that to happen is with someone who will listen to you. HenderCare is committed to offering a holistic Support Coordination experience, with a diverse team that has mountains of allied health, nursing and disability experience within the larger HenderCare environment to draw from.

What does your role include?

The role includes liaising with participants to find out what their goals are and what they would like to achieve from their plan. I provide assistance with researching, coordinating and managing a range of supports, suited to their personalised needs, across multiple providers. The aim is to build the capacity of the participant by working with them to increase their independence in managing all aspects of their support and their NDIS plan.

How/why you got into this industry?

During my time as a stay at home mum I began to study at TAFE, initially I did Certificate II, III, IV in Women’s Education because I longed for social contact and mental stimulation. After I completed those, I wanted to study further so I went on to do the Certificate IV in Community Services and the Diploma of Community Services Case Management and it was through my work placement that I was offered employment at Bower Place in the Complex Needs Clinic. This was where my passion for working with NDIS participants began. I am currently working part-time as I am also currently working towards a Bachelor of Social Work at Flinders University.

What you’re looking forward to with the rollout of Support Coordination?

I am really looking forward to working with many participants to obtain positive outcomes for them and help them to achieve their goals. Support coordination can be a very busy and stressful role but it is also a very rewarding role especially when you are able to assist a participant to achieve a positive outcome. It makes it all worthwhile!! I am also looking forward to when the time comes that we are able to hire more support coordinators because I am really excited to be part of a Support Coordination team.

To find out more about HenderCare’s Support Coordination service, please call us on 1300 764 433.

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