Management of Actual or Potential Aggression (MAPA)
Foundation Program Units 1 – 8 and 10
MAPA® is a behaviour management system that teaches skills for assessing, managing, and responding to risk behaviour. The focus is on verbal de-escalation, prevention, and early intervention. Safe physical intervention options are also taught, to be used only as a last resort.
The programme gives you an effective framework for decision making and problem-solving. You’ll leave the course equipped with the skills and confidence to champion a culture of Care, Welfare, Safety, and Security.
Certificates are typically valid for 3 years from the date of issue.
- Free for HenderCare team members (log into Qintil to access the password for registration)
Dates and Registration (select location)
- Other locations contact the Learning and Development Team
Course Delivery and Assessment Requirements
The training is delivered face-to-face over a full-day consisting of seven theory units and one practical unit, whereby participants will be required to demonstrate the use of physical disengagements.
Course topics include
- The Crisis Development Model
- Non-Verbal Communication
- Paraverbal Communication
- Precipitating Factors, Rational Detachment, Integrated Experience
- Staff Fear and Anxiety
- Decision Making
- Physical Interventions – Disengagement Skills
- Post Crisis
Participants must have the physical capacity to perform the practical demonstrations.
Would you like more information?
Contact HenderCare’s Learning and Development Team on 08 7082 7031.