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Management of Actual or Potential Aggression (MAPA)

Foundation Program Units 1 – 8 and 10

Course Description 

MAPA® is a behaviour management system that teaches skills for assessing, managing, and responding to risk behaviour. The focus is on verbal de-escalation, prevention, and early intervention. Safe physical intervention options are also taught, to be used only as a last resort.

The programme gives you an effective framework for decision making and problem-solving. You’ll leave the course equipped with the skills and confidence to champion a culture of Care, Welfare, Safety, and Security.

Certificates are typically valid for 3 years from the date of issue.


  • Free for HenderCare team members (log into Qintil to access the password for registration)

Dates and Registration (select location)

  • Other locations contact the Learning and Development Team

Course Delivery and Assessment Requirements 

The training is delivered face-to-face over a full-day consisting of seven theory units and one practical unit, whereby participants will be required to demonstrate the use of physical disengagements.

Course topics include 

  • The Crisis Development Model
  • Non-Verbal Communication
  • Paraverbal Communication
  • Precipitating Factors, Rational Detachment, Integrated Experience
  • Staff Fear and Anxiety
  • Decision Making
  • Physical Interventions – Disengagement Skills
  • Post Crisis

Entry Requirements 

Participants must have the physical capacity to perform the practical demonstrations.

Would you like more information? 

Contact HenderCare’s Learning and Development Team on 08 7082 7031.

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