Management of Actual or Potential Aggression (MAPA)

Foundation Program Units 1 – 8 and 10

Course Description – What is MAPA Training

Management of Actual or Potential Aggression (MAPA) is a behaviour management system. It teaches the skills required so support workers can assess, manage, and respond to risk behaviour. The focus is on verbal de-escalation, prevention, and early intervention. Safe physical intervention options are also taught, to be used only as a last resort.

The programme gives you an effective framework for decision making and problem-solving. You’ll leave the course equipped with the skills and confidence to champion a culture of Care, Welfare, Safety, and Security.

Certificates are typically valid for 3 years from the date of issue.


  • Free for HenderCare team members (log into Qintil to access the password for registration)

Dates and Registration (select location)

  • Adelaide, South Australia
  • Other locations contact the Learning and Development Team

Course Delivery and Assessment Requirements 

The MAPA training is delivered in person over the course of a day. Training consists of seven theory units and one practical unit. Each participant will be required to show the use of
physical disengagements during the practical unit.

MAPA Training Course includes the following topics:

  • The Crisis Development Model
  • Non-Verbal Communication
  • Paraverbal Communication
  • Precipitating Factors, Rational Detachment, Integrated Experience
  • Staff Fear and Anxiety
  • Decision Making
  • Physical Interventions – Disengagement Skills
  • Post Crisis

Entry Requirements 

Participants must work for HenderCare/HenderCare Foundation and have the physical capacity to perform the practical demonstrations.

Would you like more information? 

Please note that this course is available only to HenderCare and HenderCare Foundation staff.

If you are a HenderCare team member, please contact HenderCare’s Learning and Development Team on 08 7082 7031.

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