VISION

To provide a responsive, client focused service of the highest standard in an environment of continuous improvement, setting the benchmark for nursing and support services agencies throughout Australia.

MISSION

To meet the immediate and on-going staffing needs of hospitals, aged care providers, community and disability organisations, by placing appropriately qualified and trained nurses and support workers in a responsive timely manner. Providing at all times, a service delivery that meets the highest, measurable standard of performance.

COMMITMENT

HenderCare is committed to:

• positive productive working relationships with customers, nurses and support workers;
• transparent operations in all business practices;
• meeting all legislative requirements that relate to service delivery and business activities, including all occupational health and safety regulations and requirements;
• co-operative business relationships that promote a collaborative, consultative approach;
• recruiting highly skilled nurses and support workers;
• equal employment opportunities for people of non-English speaking backgrounds and people with disabilities;
• employment of Indigenous persons, encouraging and assisting such persons, where required, to attain qualifications and skills;
• dispute resolution management that is non-adversarial, honest and ethical;
• ongoing professional development for nurses and support workers, so that they can grow and develop professionally in their chosen fields;
• timely responses to all service requests;
• innovative, flexible service provision that is customer focused;
• continuous improvement in all areas of service provision;
• ensuring the highest level of customer satisfaction.